Shipping Policy

1. Processing Time:

Orders are typically processed within 5-10 business days after payment confirmation as these are customized and handmade products. During peak seasons or sales, processing times may be slightly longer.

2. Shipping Methods:

We offer standard shipping through our trusted carriers. Shipping options and carriers may vary depending on the destination.

3. Shipping Rates:

Currently, all items are free shipping, we will update the policy according to future product and government laws.

4. Shipping Times:

Estimated shipping time 8 -14 Days. Please note that these are estimated delivery times and actual delivery times may vary due to unforeseen circumstances such as customs delays or weather conditions.

5. Tracking Information:

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Please allow up to 48 hours for the tracking information to update once you receive the email. 

6. Order Tracking:

You can track your order using the tracking number provided in your shipping confirmation email or by logging into your account on our website.

7. Order Issues:

If you have any issues with your order, such as delays or missing items, please contact our customer support team at info@desihastkala.com and we will assist you as quickly as possible.

8. Shipping Address Accuracy:

Customers are responsible for providing accurate shipping information. Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

9. Returns Due to Shipping Issues:

If your order is returned to us due to an incorrect address provided by the customer or if the package is unclaimed, we will contact you to arrange reshipment. Additional shipping charges may apply.

10. Contact Us:

If you have any questions about our shipping policy, Please contact our customer support +91-913-6994-822 between 09:30 a.m. - 06:00 p.m. Monday - Saturday (except national holidays) and you may also email us at info@desihastkala.com for your order cancellation, refund, replacement & shipping, or any queries.